Serves and storages infrastructure Suuprt
Cloud Box offers Premium and comprehensive support to the serves and storages infrastructure.
to maintain the system availability and the critical systems, avoiding infrastructure interruption to maintain the service continuity and infrastructure resilience
Our Approach
1- Evaluation
We assess the state of the software and infrastructure to be managed.
2- Scope
With the customer, we decide on the scope, duration, and budget of the engagement.
3 -Team selection
We select professionals with respective qualifications.
4 - SLA
We sign an SLA summarizing the conditions of cooperation between Cloud Box and the customer.
5- Process
We provide on-demand or ongoing services in line with the SLA.
· Information Gathering about the items under the AMC contract.
· Hardware inspection.
· Conducting Maintenance &Corrective or Predictive Maintenance.
· Collect all information to meet the performance needed.
· Original Hardware replacement whenever necessary for Servers and SAN.
· Hardware firmware upgrade if necessary and OS Patching.
· Support & upgrade firmware to latest version.
· Responded to tickets by Infrastructure Team with an agreed SLA.
· Monthly Visits to do Preventive Maintenance & Corrective Maintenance (12 Visit a year).
· A service report will be provided to the concerned team with the maintenance details, finding and recommendation if any.
· Application/Storage Throughput, IOPS performance etc.
· Provide consultancy if required to Infra Team whenever requested for the mentioned Systems
· After the installation end user training will be conducted to the concerned team